Overview

We’re here to support you throughout your training and beyond. This page explains how to get in touch, and what to expect.

Primary channels

WhatsApp

The fastest way to reach us for quick questions or updates. Tutors and team members check WhatsApp daily.

Usually same-day

Email

Best for longer queries, more specific or complex issues, or when you need to share documents.

1-2 business days

Course platform

Ideal for questions on specific lessons, asking about assignments, or chatting with fellow students.

Usually same-day

Video call

(By booking only)

Used for key milestones such as your Zoom mock call or when a deeper discussion is needed.

You’ll be guided when to book these.

Common support scenarios

Use the guide below to decide the fastest and most effective way to get help.

Note: If your question relates to a specific lesson or assignment, always start on the course platform. This helps us help you faster.

1

Questions about lessons or assignments

Best channel – Course platform

Use lesson comments or assignment feedback threads for:

Clarifying lesson content

Questions about an assignment brief

Follow-ups on tutor feedback

Small, specific questions tied to a module

2

Quick questions or updates

Best channel – WhatsApp

Ideal for:

Short clarifications

Quick check-ins

Time-sensitive updates

3

Longer or more complex queries

Best channel – Email

Best for:

Administrative questions

Payment or instalment queries

Documents or formal requests

Anything that needs detail or attachments

4

Mock assessments or deeper discussions

Best channel – Video calls

You'll book a video call for:

Zoom mock calls

Deep assessment discussions

Situations that need real-time conversation

When the team is busy

Our tutors are often out leading real ceremonies, busy correcting student assignments or working on further course development. If your query is urgent (for example, you can’t access the platform), WhatsApp is the fastest way to reach us.